Our Policies

Cancellation Policy

Classes are available on a drop-in basis but are subject to availability due to the priority of online reservations.

 

Classes can be cancelled online up to 4 hours in advance. No-shows and late cancels while on “unlimited” packages will be charged $10 unless bike can be filled. If you are on a class pack, you will not be charged but will lose the class from your pack if your spot is not filled.

 

Be on time: Don’t be late. Fumbling with your bike is never pretty. Please arrive 15 minutes prior to start of class.

 

5 minutes before class any open bikes will be given to riders on standby. We understand there are trains and life that can slow you down, so if you are running a few minutes behind please call the studio so your bike is held.

 

Shhh… your hot date on Saturday was great, but please tell your friend across the room after class. Come into the room focused and ready to ride!

 

A 10 person wait-list is available for registration. Riders are notified via email if a spot opens up. If a rider receives a notification that they have made it into class, we require a confirmation email OR phone call back.

 

Cell Phones: I’m sure you love your new Drake ringtone, but please turn it off and play it for us after class. Your instructor will thank you.

 

We remind riders that if you are on the wait-list to act as if you are in the class. If you make it into class off the wait-list and cancel (within the 4 hours) the late fee still applies.

 

Scent-Free: Your favourite fruity perfume or cologne is amazing, yes. But once mixed with sweat, it quite possibly smell like a gym bag. This room is a scent-free zone, except for deodorant of course.

 

The wait-list can bump you into class 1 hour before the class. After that period our team manually manages it.

 

Energy: We all vibe off of each other’s energy. Even if your day is shitty, take a deep breath and enter with positivity.

 

Services are non refundable.

Will it be easy? Nope. Will it be worth it? ABSOLUTELY!
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